Position title
Customer Service Leader
Description
We are looking for Customer Service Lead to join our team and provide the best service to our customer
You will working at the newest O2O e-commerce platform at Viet Nam. English – Chinese – Vietnamese spoken. You will lead customer service team and provide the best customer service to our customer.
Qualifications
- Team leader experience: at least 2 years, team size from 10
- Experience with: e-commerce/logistic industry or relevant industries.
- Monitor and improve processes to improve KPIs, customer experience, and work productivity
- Proactive at solve problem, collaborate with other groups / departments to achieve business goals
- Develop training plans for your team members.
- Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs
- Willing support customers every time when they need.
- Willing to travel as needed to meet clients and attend events for renew, upsell,…
- English or Chinese: fluently
Job Benefits
- Salary: negotiable (20-30M gross)
- KPI bonus
- 13 + 14th bonus
- Annual trip
- 15 days annual leave
- Insurance full gross salary
Contacts
- Send CV to email: recruitment@gosell.vn
- Phone: 0935 883 351 (Ms. Nhu – HR)
- Websie: Gosell.vn
- Address: 60A Trương Son, Tan Binh, Ho Chi Minh City
Hiring organization
Employment Type
Full-time
Industry
E-commerce
Job Location
Truong Son, Ho Chi Minh City, Viet Nam
Working Hours
9:00 - 18:00
Monday - Friday
Base Salary
VND20,000,000-VND30,000,000 Per month
Date posted
February 15, 2023
