Offer
IT Support Services We Offer
Stepmedia understands that technology is essential to your business success, and when issues arise, you need reliable and efficient support. Our comprehensive IT support services are designed to keep your systems running smoothly, minimize downtime, and empower your team to focus on their core responsibilities.
Help Desk Support
L1 Help Desk
Everyday tech hiccups can disrupt workflow and frustrate users or your employees. Our L1 engineers provide quick solutions to restore convenience and minimize downtime.
Basic troubleshooting for common software and hardware issues
Password resets and account unlocks
Password resets and account unlocks
Software installation and updates
Basic hardware support (printers, peripherals)
User assistance and training
L2 Help Desk
Complex technical problems require in-depth investigation. Our experienced engineers troubleshoot and resolve these issues, preventing recurrence and ensuring smooth operations.
In-depth troubleshooting for complex technical problems
Network connectivity issues
Server and application issues
Security incident response
Data recovery
Specialized Support
L3 Help Desk
Critical IT activities like software development and system migrations demand specialized expertise. Our L3 team provides high-level support for seamless implementation and ongoing success.
Support for business-critical IT activities (software development, migrations, upgrades)
Advanced troubleshooting and problem resolution
Root cause analysis
Cloud Management
Optimizing cloud resources and controlling costs can be a challenge. We manage your cloud environment to ensure performance, availability, and cost-efficiency.
Cloud infrastructure monitoring and optimization
Cloud resource management and cost optimization
Cloud security management
Cloud backup and disaster recovery
Managed Cybersecurity
Protecting your IT infrastructure from evolving cyber threats is crucial. We provide comprehensive cybersecurity solutions to safeguard your systems and data.
Vulnerability assessments and penetration testing
Threat detection and incident response
Security information and event management (SIEM)
Security awareness training
Data loss prevention (DLP)
Infrastructure Management
Managing your entire IT infrastructure can be a burden. We offer complete management and support, ensuring your systems are secure, reliable, and optimized.
Network monitoring and management
Server monitoring and management
Data storage management
Backup and disaster recovery
IT asset management
Application Management
Maintaining and enhancing business applications requires dedicated attention. We monitor performance, troubleshoot issues, and optimize your applications for peak efficiency.
Application performance monitoring
Threat detection and incident response
Security information and event management (SIEM)
Security awareness training
Data loss prevention (DLP)
Support
What You Get with IT Support Services
We go beyond simply fixing IT issues. We provide comprehensive support that empowers your team, optimizes your IT environment, and ensures the smooth operation of your business.
Expert Team
- L1 Support
Our user support team provides quick solutions for common issues and requests.
- L2 Support
Our technical support team handles more complex problems, ensuring efficient troubleshooting and resolution.
- L3 Support
For critical issues and specialized needs, our expert engineers provide high-level support and in-depth expertise.
Comprehensive Documentation and Knowledge Sharing
User Satisfaction and Adoption
Regulatory Compliance
Transparent Reporting
Support
What You Get with IT Support Services
We go beyond simply fixing IT issues. We provide comprehensive support that empowers your team, optimizes your IT environment, and ensures the smooth operation of your business.
Phone
Service desk software
Live chat
User self-service portals
Remote access tools
Video conferencing
Dedicated Account Manager
different
What makes us different?
Feasibility Analysis
Before we begin any support project, we conduct a thorough feasibility analysis to assess the Total Cost of Ownership (TCO) and Return on Investment (ROI) of your IT assets. This helps us understand the potential impact of our support services and ensure they align with your business goals.
Focus on Long-Term Partnership
We believe in building long-term partnerships with our clients. This allows us to develop a deep understanding of your IT environment, optimize our support processes, and provide consistent and reliable service. Long-term collaboration also minimizes transition periods and integration phases, ensuring a smoother and more efficient experience for you.
Delivering Value with Transparent Reporting
We measure our success by your success. Our IT support activities are guided by clear metrics and service level objectives (SLOs), and we provide regular reports with key performance indicators (KPIs) to track progress and ensure strict compliance. These KPIs include:
Change requests implemented
Change requests in backlog
Stakeholder satisfaction
User satisfaction
Application availability
Mean Time to Recovery (MTTR)
INDUSTRIES
Industries We Cover
Finance
Banking
Insurance
E-Commerce
Retail
Healthcare
Education
Manufacturing
Supply Chain
& Logistics
F&B
Strong
How Strong IT Support Benefits Your Business
IT support is an investment in your business’s success. Explore the many benefits of a well-managed IT environment and see how it can drive value and efficiency.
25%
Productivity increased
50%
Costs reduced
80%
Security enhanced
40%
Customer satisfaction boosted
50%
Efficiency increased
20%
More time gained
400%
Scalability and growth
90%
Compliance improved
Benefits
Benefits of Choosing Stepmedia for IT Support
IT support is an investment in your business’s success. Explore the many benefits of a well-managed IT environment and see how it can drive value and efficiency.
8+ years of experience in help desk support, application support, and ITIL-compliant IT service management.
We are proud partners with leading technology providers like Microsoft, AWS, ServiceNow, Oracle, and Adobe.
Our ISO 9001-certified quality management system ensures that we deliver high-quality, value-driven IT support services.
Your data is safe with us. Our ISO 27001-certified security management system guarantees the protection of your sensitive information.